Frequently asked Questions

From time to time we receive similar questions from our potential clients relating to the same information. We have therefore included the most frequent asked to assist with your visit to the Gosprey Website.

Q.   How do we pay you?

A.  Commercial Customers are invoiced at the end of each month. For one-off instructions, you will be invoiced upon completion of the job. Our preferred method of payment is by BACS.

Q.  Are you fully insured?

A.  Yes we have both Public Liability Insurance (£10 million) and Employer Liability Insurance. So you can rest assured we are fully covered for any eventuality.

Q.  Do you supply everything that's needed?

A.  As a general rule, yes, we supply all equipment and materials required to carry out the task. An allowance for these is made in the initial costing exercise we carry out. We can also supply consumables such as bin liners, waste sacks, toilet rolls, soap and all the required dispensers. However as the demand for these changes over time, we bill these items separately as and when they are supplied. Many cleaning firms will build the cost of these items into their quotes, which means they have to estimate their useage over a period of time. These estimates are invariably wrong which means the customer ends up paying more than they actually need to.